These Terms and Conditions (“Terms”) govern your access to and use of https://www.emediexp.com/, operated by EMEDIEXP PRIVATE LIMITED (“EMEDIEXP”, “we”, “our”, or “us”).
Our website provides information about medicines and healthcare products and enables customers to place orders for products and services made available on the platform, subject to availability and applicable laws.
By accessing our website, creating an account where available, or placing an order, you agree to these Terms and the applicable policies published on our website.
If you do not agree with these Terms, please discontinue using the website.
You must be legally capable of entering into a binding transaction under applicable Indian law to place an order.
Where a purchase involves a minor or a regulated product, the transaction must be handled by an appropriately authorized person and comply with applicable legal requirements.
You agree to provide accurate, complete, and up-to-date information when placing orders or contacting us. You are responsible for checking that your contact details and delivery address are correct.
EMEDIEXP provides an online platform for browsing and ordering medicines and healthcare products made available through the website.
Product availability, ordering conditions, and fulfilment may depend on stock, location, prescription requirements, applicable licences, and other regulatory conditions.
A product displayed on the website is not a guarantee of immediate availability. We reserve the right to update product listings, descriptions, availability, and prices in accordance with applicable law.
Where products are supplied through third-party pharmacies or fulfilment partners, the relevant arrangements will be subject to applicable regulatory requirements.
We make reasonable efforts to ensure that product descriptions, images, prices, packaging details, and other information displayed on our website are accurate.
Product packaging, labelling, and appearance may vary due to manufacturer updates or other legitimate changes.
Information on our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
Customers should consult a qualified healthcare professional regarding the appropriate use of medicines, dosage, contraindications, drug interactions, and potential side effects.
Do not start, stop, or change any medication solely on the basis of information displayed on our website.
Certain medicines may be supplied only against a valid prescription issued by an authorised medical practitioner.
Where required, customers must provide a valid prescription and any additional information necessary for verification.
We may request clarification, place an order on hold, or decline or cancel an order if a prescription is missing, invalid, unclear, or does not satisfy applicable requirements.
Prescription medicines will be supplied only in accordance with applicable laws and authorised dispensing procedures.
Customers must not submit another person's prescription without appropriate authority.
When you place an order, you submit a request to purchase the selected products at the displayed price and under the applicable order conditions.
An automated order acknowledgement confirms receipt of your request but does not necessarily constitute final acceptance.
Order acceptance and fulfilment may be subject to payment confirmation, product availability, prescription verification, delivery feasibility, and other applicable checks.
EMEDIEXP may decline, suspend, or cancel an order where:
If payment has already been collected for an order that is cancelled, any eligible refund will be processed in accordance with our Return, Refund and Cancellation Policy and applicable law.
Product prices and applicable charges will be displayed during the ordering process, as applicable.
Additional charges, including delivery fees and applicable taxes, will be communicated before order confirmation wherever required.
Payments may be processed through authorized third-party payment gateways, including Razor pay where enabled. Payment processing is subject to the relevant provider's terms and conditions.
An order may be processed after payment confirmation, subject to product availability and other required checks.
If a material pricing or technical error is identified, we may contact you to clarify the issue or cancel the affected order. Where payment has been collected and the order is cancelled, an eligible refund will be initiated.
Customers must not use stolen payment details, unauthorized payment methods, or fraudulent means to complete transactions.
We aim to deliver accepted orders within the estimated delivery period communicated during the ordering process.
Delivery timelines are estimates and may be affected by product availability, prescription verification, courier operations, weather, transport disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and reachable contact details.
If delivery cannot be completed, our team may contact you to arrange an appropriate resolution. Any additional delivery charges or deductions will be subject to the disclosed order terms and applicable law.
Order cancellations, returns, replacements, and refunds are governed by our published Return, Refund and Cancellation Policy.
Certain medicines and healthcare products may be subject to restrictions due to safety, hygiene, storage, or regulatory requirements.
Customers should review the applicable policy before placing an order.
Nothing in these Terms or our other policies excludes any consumer rights or remedies that cannot lawfully be excluded under applicable law.
When using our website, you agree to:
We may investigate suspected misuse and take appropriate action in accordance with applicable law.
Unless otherwise stated, the website's original text, design, graphics, logos, branding, and other content are owned by or lawfully used by EMEDIEXP or its licensors.
You may access and use the website for personal and lawful purposes. You must not reproduce, distribute, modify, republish, or commercially exploit protected website content without prior written permission, except where permitted by law.
Third-party trademarks, product names, logos, and brand assets remain the property of their respective owners.
Our website may rely on third-party services, including payment gateways, delivery providers, hosting providers, and other technology partners.
Such services may be governed by separate terms, policies, and conditions.
We will take reasonable steps to work with relevant service providers, but cannot guarantee uninterrupted availability of independent third-party services. Nothing in this section excludes any responsibility that cannot legally be excluded.
We aim to maintain the availability and security of our website. However, temporary interruptions may occur due to maintenance, technical issues, upgrades, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue a website feature where reasonably necessary, subject to applicable law and any relevant customer obligations.
Customers must not attempt to gain unauthorised access to our systems or interfere with website operations.
To the extent permitted by applicable law, EMEDIEXP will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits statutory consumer rights or remedies available under applicable Indian law.
We may restrict or suspend access to our website where reasonably necessary to address suspected fraud, unlawful activity, security risks, regulatory requirements, or a material breach of these Terms.
Any action will be taken subject to applicable law and relevant customer rights.
We may revise these Terms to reflect changes in our services, business operations, website functionality, or applicable legal requirements.
The latest version will be published on this page with an updated date. Any changes will take effect as stated in the revised Terms, subject to applicable law and any required notice or consent.
These Terms are governed by the laws of India.
Disputes will be addressed through the remedies and dispute-resolution procedures available under applicable law. Subject to mandatory legal requirements and applicable consumer jurisdiction rules, courts of competent jurisdiction in Salem, Tamil Nadu, may have jurisdiction.
For questions regarding these Terms, orders, payments, or our services, please contact:
Address: 28/5-3F, Venkatasapuram, Salem, Tamil Nadu – 636007, India
Email: info@emediexp.com
Phone: +91 9384876417
Please include your order number in order-related enquiries so that we can assist you efficiently.