EMEDIEXP PRIVATE LIMITED (“EMEDIEXP”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit https://www.emediexp.com/, contact us, place an order, submit a prescription, or use our services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain the necessary consent before processing your personal information.
We may collect the following categories of information, depending on how you use our website and services.
Payments may be processed through authorised third-party payment service providers. We may receive transaction status and reference information necessary to manage your order and payment.
Where necessary for an order, we may collect prescriptions and relevant health-related information provided by you or an authorized representative.
This information may be used to verify prescription requirements and facilitate lawful order fulfilment. We will handle such information with appropriate care and in accordance with applicable legal requirements.
Please submit only information necessary for the service requested.
When you access our website, we may collect technical information such as your IP address, browser type, device information, operating system, website usage data, and cookie identifiers, subject to applicable law and your preferences.
We may use your information for the following purposes:
We will process personal information only for appropriate purposes and in accordance with applicable law.
We may share relevant information with trusted service providers and other parties where necessary for legitimate business operations, including:
We do not sell your personal information to third parties for their independent marketing purposes.
Where appropriate, we take reasonable steps to ensure that service providers handle information securely and for authorised purposes.
Payments on our website may be processed through third-party payment gateways, including Razorpay or other providers made available during checkout.
Payment information may be collected and processed directly by the relevant payment provider under its applicable terms and security practices.
We do not ask customers to disclose their UPI PIN, OTP, passwords, or confidential payment authentication credentials to our customer support team.
Customers should use secure devices and trusted payment channels when completing transactions.
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, analyse website performance, and improve user experience.
You may manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, security, dispute resolution, and legal compliance.
Certain transaction, prescription, or regulated records may need to be retained for specific periods under applicable law.
When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable retention requirements.
We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online platform or electronic transmission can be guaranteed to be completely secure. Customers should protect their devices and account credentials and notify us promptly if they suspect unauthorised activity.
Where required by applicable law, we will take appropriate action in response to a personal data breach.
Subject to applicable law, you may have the right to:
Certain information may need to be retained to comply with legal obligations or resolve disputes.
To exercise your rights, please contact us using the details provided below.
Our website is not intended to encourage children to make purchases independently where they are not legally permitted to do so.
Orders involving minors must be handled by a parent, legal guardian, or other appropriately authorised person, as applicable.
If you believe that personal information has been collected from a child in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and terms.
EMEDIEXP is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
For questions, requests, or complaints relating to this Privacy Policy, please contact:
Address: 28/5-3F, Venkatasapuram, Salem, Tamil Nadu – 636007, India
Email: info@emediexp.com
Phone: +91 9384876417
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data protection and information technology laws, as amended from time to time.